Archive for July, 2008
Consumer held hostage-company responds
Well I’ve got to give the guys credit.
Mike Taylor from CES responded. Like I said “I was interested in hearing his side of the story.”
Mikes response was fast.
Here it is:
John:
Thanks much for the heads up that one of our customers has a problem with the annual minimum use fee we charge for propane tanks. [...]
Propane customer held hostage
The propane industries dirty little secret.
Imagine this… You’re a good customer for 14+ years. Now the company’s instituted a minimum usage fee if you use less then 200 gallons of propane.
This year, you use 187 gallons. They INSIST you pay a $91 minimum use fee as your usage is below their 200 gallons limit. (by [...]
Sears air conditioners
I broke down and updated my air conditioner over the weekend.
And I met the most astounding sales person. Her name as Gay and it was clear to me she could teach the head honchos sitting on the sears board a thing or two about saving money and jump starting Sears to the level of excelence [...]